Refund policy

Returns and refunds

Because skincare can't be resold once it has been opened, we don't accept returns for change of mind. We will replace or refund your order if:

• your order never arrived, or
• an item arrived damaged or defective.

How to request a replacement or refund

Contact us through our contact page within 14 days of delivery (or within 14 days of the latest estimated delivery date if your order hasn't arrived). Include your order number and, for damaged or defective items, a photo of the item and its packaging.

Once we've confirmed the issue, we'll send a replacement or refund the affected item to your original payment method, whichever you prefer. You don't need to send damaged items back.

Refund timing

Approved refunds are processed within 5 business days. Your bank or card issuer may take a few more days to show the credit.

Subscriptions

You can skip, pause or cancel a subscription at any time from your account before your next order is processed. Orders that have already been processed follow the policy above.